January 13, 2024

Global Warranty Policy

Subject to the conditions set out below, Palintest will guarantee that the Goods will be free from defect in material and workmanship for a period of two years from the date of purchase.

Products excluded include, pH/conductivity and TDS probes, which are guaranteed for a period of six months from date of purchase.

The warranty does not cover calibration of the instrument.
The warranty does not cover accidental damage, or damage caused by unauthorised repair or misuse.
The use of non- Palintest reagents may void warranty and damage equipment.
To activate the second year of warranty, the instrument must have been registered with Palintest and the device received its first annual service by either Palintest, or a local Palintest approved service centre.

You can register your instrument at: Login

Annual servicing can be arranged via paltest.org/after-sales/servicing/ or by contacting your local Palintest approved service centre.

During the warranty period, Palintest will repair or replace at no charge, products or parts that prove defective under normal use, subject to the following conditions:

You must be able to provide proof of purchase.
The instrument has been supplied, maintained, and used in accordance with Palintest instrument user instructions.

To obtain a repair under the warranty, please contact our Technical Support team to determine the problem and the most appropriate solution for you:

E: support@palintest.com

W: paltest.org/after-sales/technical-support/

This Warranty Policy does not affect your statutory rights.