Case study- Northumbrian Water standardises Water Quality Monitoring with Palintest’s Lumiso Range
As part of its ongoing commitment to public health and operational excellence, Northumbrian Water (NWL) has selected Palintest’s Lumiso range of water testing solutions to safeguard water quality across all its treatment works, covering an area of 9,400 km2 from Teesside to Berwick upon Tweed and supplying 2.7 million residents in the region.
Achieving a 70% Reduction in Technical Escalations with Palintest Products
After a thorough consultation with Palintest in 2023, Northumbrian Water has invested in 30 Lumiso Expert units, 41 Lumiso Chlorine, and 40 Turbidity Meters. This represents a transformational enhancement in the company’s capability to ensure that water quality in Northeast England consistently meets the highest standards set for consumer safety and public health in the UK.
The preference for Palintest’s products was driven by their superior performance during rigorous trials which established their accuracy and repeatability. The consequent 70% reduction in technical escalations is a testament to the enhanced stability they have introduced to the treatment processes.
Prioritizing Reliability and Accuracy for Operational Efficiency
NWL previously faced following challenges with older water quality instruments:
- Frequent technical escalations led to inefficiencies.
- Unreliable data caused unnecessary troubleshooting of online analysers.
- Compliance risk of exceeding regulatory consent limits.
Safeguarding Water for everyone, everyday: A Shared Vision
Shaurya Sheoran, Head of Product Management at Palintest, commented: “Our partnership with Northumbrian Water reflects a mutual commitment to precision and reliability. By standardising testing across all water treatment sites with the Lumiso range, they are able to ensure their treatment processes are robust and the team has confidence in the results to demonstrate compliance.”
Enhancing Water Quality with Innovative Technology
The core product in this suite of technological advancements is the Lumiso Expert, which enables monitoring of crucial parameters such as aluminium, alkalinity, ammonia, chlorine, iron, manganese, and phosphate throughout the treatment process.
Its benchtop functionality at each treatment site exemplifies Palintest’s commitment to providing products that simplify water testing and make it reliable for the users. The Lumiso Chlorine complements this, offering handheld verification of chlorine levels post-disinfection, where the quick decay of chlorine in water makes the portability of the testing kit invaluable.
Expert Insights on the Impact of the Innovative Instruments
Michael James, Instrument Technician at Northumbrian Water, who oversees all instrumentation across the water treatment sites, shared his insights: “The benchtop and portable instruments are key component to verify our treatment processes, so accuracy and reliability are crucial. Our operators and technicians have observed first-hand the precision, durability, and reliability that Palintest instruments bring to the table. These instruments are second to none in terms of their performance and have given us confidence in results to verify water quality.”
Accurate, User-Friendly, and Portable Solutions for Water Quality Monitoring
With water testing at the heart of service delivery, Northumbrian Water’s operational teams have been equipped to execute rigorous offline analysis, which means they can monitor and verify water quality with unmatched precision. The key features and benefits highlighted were:
- Highly Accurate: Delivers repeatable and stable results within tolerance ensuring confidence in data integrity.
- User-friendly and portable: Enables efficient on-site testing across various stages of the water treatment process.
- Cost-effective: Reduces unnecessary escalation and calibration needs while improving operational efficiency
Also, the Turbidity Meters serve a critical role in validating online instrumentation, providing a dependable manual check that, if calibration fails, becomes the cornerstone of water quality assurance, with testing intervals as frequent as every 15 to 30 minutes. Such dedication to accuracy is not just about compliance but is integral to the trust placed in Northumbrian Water by the communities it serves.
Exceptional Customer Support from Palintest
Customer support, often the linchpin in such long-term relationships, was one of the decisive factors. Palintest’s responsive service and providing local support giving the UK-based company a differentiation edge and aligned perfectly with Northumbrian Water’s mission to deliver exemplary service without interruption.
Palintest: Leading the way in Water Quality Monitoring
Palintest’s commitment to excellence in water quality management is recognised globally. With a history of innovation dating back to the 1950s, the company has established itself as a leader in water testing technology, partnering with prominent water utilities across the UK and serving an international client base. Palintest continues to develop advanced technologies, maintaining a strong presence in strategic markets through a trusted distribution network backed up with industry-leading aftersales support.
